PDLP Warranty and Insurance
Find out about the warranty and insurance coverage for your PDLP device, including how to make a repair claim and where to get it serviced.
PDLP - Warranty and Insurance
3-year AppleCare+ (For 2025 Sec 1 cohort and preceding cohorts)
Device epair at Apple Service Centre* or Apple Authorised Service Provider
Accidental damage protection (subject to a service fee of S$68 for iPad (2 times a year)
*Make an appoinment through the online form at https://getsupport.apple.com (opens in new tab) (Please include "MOE PLD" under "Add a Comment" section of the form.
Apple service centre locations, contact details and operating hours
No. | Service Centre Location | Service Centre Number | Service Centre Email / link | Service Cengtre Operating Hours |
1. | Apple Retail Store @ Jewel Changi Airport | 800 186 1087 | Mon – Sun: | |
2. | Apple Retail Store @ Orchard Road | 800 186 1087 | Mon – Sun: | |
3. | Apple Retail Store @ Marina Bay Sands | 800 186 1087 | Mon – Sun: | |
4. | AsiaPac Apple Service Centre 219 Henderson Road #05-01 Henderson Industrial Park Singapore 159556 | N.A | for technical enquiries: | Mon - Thu: |
3 -Year Insurance (For 2025 Sec 1 cohort and preceding cohorts
4-year AppleCare+ for Schools (For 2026 Sec 1 cohort)
For more information, visit https://support.apple.com/en-sg/ipad/repair (opens in new tab)
Coverage
•Covers iPad and Apple brand accessories (e.g. Apple Pencil)
•2 Repairs or 1 replacement with no excess charged (i.e. no service fees, no repair fees) under accidental damage handling (ADH). Once 2 repairs or 1 replacement used, out-of-warranty charges are applicable.
•Warranty continues regardles of ADH claims.
Exclusion
•iPads and Accessories with missing components
•Any unauthorized repairs by 3rd party providers prior